1. Collect "Voice of the Customer"

Click image to enlarge	Customer Facing Representatives easily document the „Voice of the Customer“ in so called Voices (not just single contacts) using an easy to use web portal.   Unlike typical cases or tickets from transactional customer facing systems, voices contain very detailed information on customer problems.
Information for a systematic categorization and automatic scoring is provided within the Voices. After submitting the Voice, it automatically gets assigned to the correct Voice Analyst who takes care about the analysis of the Voices.	Click image to enlarge

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