4. Resolve Issue

Click image to enlarge	The Solution Owner drives the resolution of an Issue by removing the root cause of an issue. He tracks the resolution project progress visible for all involved in detailed project milestones.
Based on Issue and Solution data like cost, score and estimated resolution cost a Solution evaluation on what Issues/projects   deliver the highest return on investment • remove the biggest customer frustrations • eliminate the highest volume of irritant contacts • impact the top customer segments most is possible in a transparent way. Prioritizing resolution projects is made easy by that.	Click image to enlarge

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