5. Provide Feedback

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Having solved an Issue, the originators of Voices – the Customer Facing Representatives – are informed about the solution via individual Thank You-messages and a built-in and easy to use portal function. This is a very important step for closing the loop of the process. On the one side, the Customer Facing Representatives get informed about the Solution of an Issue and new processes, new call handlings or similar related to the Solution. But even more important is the fact, that the Voice originators receive a well-earned feedback for their contribution to the Issue resolution process. This is motivating and they will collect more Voices and the process keeps flowing... And the winners are… … the customers … the employees and … the business

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