The Solution: WOCAS.NET

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WOCAS.NET provides the complete infrastructure needed to run and manage the WOCAS process effectively. It is a web based solution provided as a hosted service. Only a web browser and internet access are needed to use the system.

WOCAS.NET allows connecting the entire organization even across complex structures with different parties involved (e.g. multi vendor outsourcing of contact centers).

Information can be logged and aggregated from all over the world. Business Owners can involve front line staff where ever they are located regarding identified issues to support the solution process.

The benefits of this approach are:

•          Easy to implement
Only web browser and internet access needed to use the system. Customer specific set up and application hosting is provided as a managed service.

•          Scalable
The system is completely scalable and follows your roll out plans and requirements. It can be set up in a phased approach starting with a small pilot team and broadening usage to the entire organization at a later stage.

•          Pay per use
The solution is invoiced per user on a monthly basis. No investment upfront into infrastructure and licenses.